Adjustment Letter

Adjustment Letter is response letter to customer complaint or claim. It is official in nature and explains the relevancy of the complaint or claim and how it can be resolved.

Adjustment Letter Definition

• A type of letter addressed in response to a customer's claim or complaint letter, written by a representative of an organisation or a group

Because of the client-vendor relation, a letter of adjustment also acts as a legal document demonstrating the details of the correspondence and the resolution or dissolution the between the two parties. A letter of adjustment doesn’t mean that your complaint or claim will be accepted. It notifies the sender that their claim or complaint letter has been received. It depends upon the validity of your claim that a letter of adjustment will contain conformity of its mistake and its rectification.

Adjustment letters are meant to resolve a conflict that is why they are known as such. Letters of adjustment are also referred as Claim Adjustment Letters, Complaint Response Letters, Customer Complaint Reply, Letter of Complaint Response, Letter of response to Complaint and similar other terms. A letter of adjustment deals with all sorts of claims and complaints; defective product, poor service, goods not delivered, shipment arriving late, salary not received and others.